Terms of service


Nevellé Terms & Conditions

These terms apply to the use of the Nevellé website and any purchases made through it. By browsing our site or placing an order, you’re agreeing to be bound by the terms and conditions set out below, as well as any additional policies linked throughout the site.

Please read these terms carefully before using our services. If you do not accept them, please refrain from accessing the site or making a purchase.

1. Who We Are

This website is operated by Nevellé. Throughout these terms, “we”, “our” and “us” refer to Nevellé. We provide access to this site and its services on the understanding that you accept all terms, policies and notices outlined here.

2. Use of the Website

By using our website, you confirm that:

  • You are at least the legal age of majority in your location.

  • You are using the website lawfully and for personal use only.

  • You will not misuse our content or services for any illegal or unauthorised activity.

Any breach of these terms may result in immediate restriction of your access to our services.

3. Our Products & Services

Some products may be sold exclusively online and in limited quantities. We make every effort to ensure product descriptions, images and pricing are accurate, but we cannot guarantee that your device’s display accurately reflects colours or details.

We may change or discontinue products without notice. We also reserve the right to restrict the sale of any product or service to individuals, geographic areas or jurisdictions at our discretion.

4. Pricing & Availability

Prices are displayed in GBP and include VAT where applicable. We reserve the right to adjust pricing or remove products at any time. While we aim for accuracy, errors in pricing or availability may occur. We are under no obligation to honour incorrect prices.

5. Ordering & Payment

When you place an order, you agree to provide current, complete and accurate payment and delivery details. We reserve the right to refuse or cancel orders that appear suspicious, incomplete, or breach these terms.

You’ll receive an email confirming receipt of your order. This does not guarantee acceptance. We will notify you once your order has been dispatched.

6. Shipping & Delivery

Delivery timeframes are estimates and not guaranteed. Delays may occur due to postal services, customs or other factors beyond our control. Full delivery details can be found in our Shipping Policy.

7. Returns & Refunds

Returns are accepted under certain conditions. Please refer to our Returns Policy for full details, including timelines and eligibility. In general:

  • Items must be unused and returned in original condition and packaging.

  • Certain items (such as opened tools, cosmetics or digital goods) are non-returnable.

  • Return postage costs are the responsibility of the customer unless the item is faulty.

8. Account Information

If you create an account with us, you are responsible for maintaining the confidentiality of your login details. You agree to notify us immediately of any unauthorised use of your account.

9. Third-Party Links

Some content or services may include links to third-party websites. These are provided for your convenience, but we do not endorse or guarantee the content or services offered there. We are not responsible for any harm or loss caused by your interactions with third-party sites.

10. User Contributions

Any feedback, ideas or suggestions sent to us (online or otherwise) may be used without obligation to you. By submitting content, you grant us permission to use, reproduce, edit or share it as we see fit, unless you request otherwise in writing.

11. Site Content & Intellectual Property

All content on this website — including images, branding, designs, text and logos — is the property of Nevellé or its content suppliers and is protected by intellectual property laws. You may not reproduce, duplicate or exploit any content without our written consent.

12. Service Disruptions

Access to the site may be temporarily suspended for maintenance, updates, or unexpected technical issues. We aim to restore service as soon as possible but are not liable for any resulting loss or inconvenience.

13. Liability

Nevellé is not liable for any damages or losses resulting from:

  • The use or inability to use our website

  • Delays or disruptions to our services

  • Inaccuracies in product descriptions or pricing

  • Third-party content or links

  • Injury caused by products purchased

Our liability is limited to the fullest extent permitted by UK law.

14. Changes to These Terms

We may update these terms at any time without notice. Any changes will take effect immediately upon publication on our website. Continued use of the site following changes indicates your acceptance of the updated terms.

15. Governing Law

These terms are governed by and interpreted under the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

16. Contact Us

If you have any questions about these terms, please get in touch at:
📧 customerservice@nevelleofficial.co.uk